Returns & Refunds

Returns & Refunds Policy

At Pasumai Basket, we are committed to delivering fresh, high-quality fruits, vegetables, groceries, and other products to your doorstep. Since many of our products are fresh and perishable, we have a simple and customer-friendly return and refund policy.

1. Fresh & Perishable Products

Fresh fruits, vegetables, greens, and other perishable products cannot be returned once delivered.

However, if you receive products that are:

• Damaged
• Spoiled or rotten
• Incorrect
• Missing from your order
• Not in acceptable quality

please contact us as soon as possible.

2. Reporting an Issue

For damaged, spoiled, incorrect, or missing products, please contact our customer support within 24 hours of delivery.

Please provide:

• Order number
• Product name
• Description of the issue
• Clear photos/videos of the product, if applicable

This helps us verify and resolve your concern quickly.

3. Refunds

After reviewing your complaint, we may offer:

• Full or partial refund
• Replacement of the affected product
• Store credit, depending on the situation

Refund eligibility will be determined based on the condition of the product and the nature of the issue.

4. Non-Perishable Products

Eligible non-perishable products may be accepted for return if they are unused, unopened, and in their original packaging.

Return eligibility may vary depending on the product category.

5. Refund Processing

Once a refund is approved, the amount will be processed to the original payment method or provided through another suitable method.

The time taken for the refund to reflect may depend on your bank or payment provider.

6. Cancellation

Orders may be cancelled before they are packed or dispatched. Once an order has been dispatched, cancellation may not be possible.

7. Contact Us

For any questions regarding returns, refunds, damaged products, or order issues, please contact Pasumai Basket Customer Support.

We value your trust and are committed to ensuring that every basket you receive is fresh, safe, and of the quality you expect.