Faq

Frequently Asked Questions

1. What products does Pasumai Basket offer?

Pasumai Basket offers fresh fruits, vegetables, leafy greens, groceries, and other daily essentials, carefully selected for quality and freshness.

2. Where does Pasumai Basket source its products?

We work with trusted local farmers and reliable growers to source fresh and quality produce.

3. How fresh are the products?

Our products are carefully selected, hygienically handled, and packed to maintain freshness before delivery.

4. How can I place an order?

You can browse our products, add your required items to your basket, and place your order through our website.

5. Do you offer home delivery?

Yes. We deliver fresh groceries directly to your doorstep within our available delivery areas.

6. Can I cancel my order?

Orders can generally be cancelled before they are packed or dispatched. Once an order has been dispatched, cancellation may not be possible.

7. What if I receive a damaged or spoiled product?

Please contact us within 24 hours of delivery with your order details and, where applicable, clear photos of the affected product. We will review the issue and provide a suitable resolution.

8. Can I return fresh fruits and vegetables?

Since fruits, vegetables, and other fresh products are perishable, they generally cannot be returned. However, damaged, spoiled, or incorrect products may be eligible for a replacement or refund.

9. How long does a refund take?

Once your refund is approved, it will be processed through the applicable payment method. The time taken to receive the refund may depend on your bank or payment provider.

10. How can I contact Pasumai Basket?

You can contact our customer support for questions about orders, products, delivery, returns, or refunds. Our team will be happy to assist you.

Faq